We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours during our business hours.

If you need to update your shipping address, please email us immediately at info@ckbclearance.co.uk with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

Our processing time is 1–2 business days. Orders are processed Monday through Friday, excluding major holidays.

Shipping times vary but are typically 1-2 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.

If any items in your order are out of stock, we will notify you via email with an estimated restock date. If restocking will take longer than 2 weeks, we will issue a refund for the unavailable item(s).

In the event that you are not satisfied with your order and are within the 14 day returns window, please get in touch with us using the aforementioned contact methods and we will email you a returns label for you to post back to us as soon as you can. Your refund will be processed as soon as we receive the item and is normally refunded back to you within 15 working days (normally much sooner)

We apologize for any inconvenience caused by receiving a damaged item. Please email us at info@ckbclearance.co.ukwith your name, order number, and photos of the damaged product so we can assist you.

If you wish to cancel your order, please contact us immediately at info@ckbclearance.co.uk. Cancellation requests are only possible before the order has been processed or shipped.